Human Human Computer Interaction

I have had issues with the screen on my new Dell mini since I bought it. I first noticed it when the things on the screen that should be white were bright yellow. Eventually it became a quivering mass of color and I was unable to do anything. I've contacted Dell through two different methods. The first time I used a Chat session which was awesome. The nice lady took over my computer and re installed the driver. That did the trick for about 3 days. Then a week or so later when I had time to deal with it again I tried an email session. They wanted me to restore to a previous good config setting day. Unfortunately the SYSTEM RESTORE was not turned on. How did that happen I wonder? So I tried a chat again last Friday and the machine is going to the shop because there is nothing else I/we can do from this end.

From a user perspective having issues is a pain, but I always find Dell very helpful (if the machine is under warranty). I like chat and email much better because I do not have to worry about the language barriers. Wonder how long I will be without it. Good thing I have another machine (or two).

UPDATE ONE - Computer picked up by FedEx driver on Wednesday Feb 18th

UPDATE TWO - Rec'd phone call computer reached repair center in TX Feb 23rd

MACHINE DELIVERED TODAY March 4th - they needed to replace the LCD Panel - and I need to wait until it warms up to boot it up...it's been sitting in the FedEx truck all day...

ARRGH!! I can't believe that my computer came back not repaired. I was less than thrilled to call the support center yet again. I can't believe how nice I was to them...actually. I went online to search and see if this was a problem with these machines and found nothing. So back it goes - after they send me a box with a label. Believe it or not they could not send me just the label even though it was shipped just today in a box. Geeesh...They are replacing motherboard and LCD panel.

UPDATE March 10th the computer gets picked up once again by FedEx and is heading back to Texas.

FINAL UPDATE - I RECEIVED MY COMPUTER BACK ON MARCH 19th - delivered by FedEx. It is in great shape. And I really like it so I hope there are no more issues. I even felt confident enough to install some "productivity" and security software.